.voice-ai-btn{position:relative;z-index:6;border:1px solid var(--border,#d1d5db);border-radius:10px;background:var(--card,#fff);color:var(--text,#111827);box-shadow:var(--shadow,0 1px 3px rgba(15,23,42,.08));width:40px;height:36px;font-weight:900;font-size:13px;cursor:pointer;display:inline-flex;align-items:center;justify-content:center;line-height:1;flex:0 0 auto}
.voice-ai-btn.on{background:#16a34a;color:#fff;border-color:#16a34a}
.voice-ai-btn.voice-ai-float{position:fixed;right:18px;bottom:18px;z-index:9997;border-radius:999px;width:52px;height:52px;background:#111827;color:#fff;box-shadow:0 12px 30px rgba(15,23,42,.28);font-size:18px}
html.theme-dark .voice-ai-btn{background:var(--card,#1e293b);color:var(--text,#f8fafc)}
.crm-chat-top-btn{box-sizing:border-box;position:relative;display:inline-flex;align-items:center;justify-content:center;align-self:center;gap:7px;width:auto;min-width:0;height:42px;min-height:42px;padding:0 11px;border:1px solid var(--border);border-radius:10px;background:var(--card);color:#0f766e;cursor:pointer;font-size:16px;line-height:1;box-shadow:none}
.crm-chat-top-btn:hover{border-color:rgba(13,148,136,.42);background:rgba(13,148,136,.08);box-shadow:none}
.crm-chat-top-btn svg{width:18px;height:18px;display:block;stroke:currentColor;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round;fill:none}
.crm-chat-label{font-size:12px;font-weight:900;line-height:1;white-space:nowrap;letter-spacing:0}
.crm-chat-badge{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;border-radius:999px;background:#ef4444;color:#fff;font-size:10px;font-weight:900;display:none;align-items:center;justify-content:center;padding:0 5px;box-shadow:0 2px 8px rgba(239,68,68,.35)}
.crm-chat-badge.on{display:flex}
.crm-chat-overlay{position:fixed;inset:0;background:rgba(15,23,42,.16);z-index:9990}
.crm-chat-drawer{position:fixed;top:58px;right:0;bottom:14px;width:min(820px,calc(100vw - 340px));min-width:680px;z-index:9991;border:1px solid var(--border);border-right:0;border-radius:14px 0 0 14px;background:var(--card);box-shadow:-18px 0 48px rgba(15,23,42,.24);display:grid;grid-template-rows:auto 1fr;overflow:hidden;color:var(--text);animation:crmChatSlideIn .18s ease-out}
@keyframes crmChatSlideIn{from{transform:translateX(18px);opacity:.82}to{transform:translateX(0);opacity:1}}
.crm-chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 16px;border-bottom:1px solid var(--border);background:color-mix(in srgb,var(--card) 92%,var(--bg))}
.crm-chat-title{font-size:17px;font-weight:900;letter-spacing:0}
.crm-chat-close{border:1px solid var(--border);background:var(--bg);color:var(--text);border-radius:8px;width:34px;height:34px;cursor:pointer;font-size:20px;line-height:1}
.crm-chat-body{display:grid;grid-template-columns:300px minmax(0,1fr);min-height:0}
.crm-chat-side{border-right:1px solid var(--border);display:grid;grid-template-rows:auto auto 1fr;min-height:0;background:var(--bg)}
.crm-chat-tabs{display:flex;gap:6px;padding:10px;border-bottom:1px solid var(--border)}
.crm-chat-tab{flex:1;border:1px solid var(--border);border-radius:8px;background:var(--card);color:var(--text);font-size:13px;font-weight:850;padding:9px;cursor:pointer}
.crm-chat-tab.active{border-color:rgba(16,185,129,.5);background:rgba(16,185,129,.12);color:#047857}
.crm-chat-search{padding:10px;border-bottom:1px solid var(--border)}
.crm-chat-search input{width:100%;border:1px solid var(--border);border-radius:8px;background:var(--card);color:var(--text);padding:9px 10px;font-size:13px}
.crm-chat-support-side-note{padding:12px 12px 10px;border-bottom:1px solid var(--border);color:var(--muted);font-size:12px;line-height:1.45}
.crm-chat-list{overflow:auto;padding:8px;display:flex;flex-direction:column;gap:7px}
.crm-chat-support-list-card{border:1px solid var(--border);border-radius:8px;background:var(--card);padding:12px;display:grid;gap:8px;color:var(--text)}
.crm-chat-support-list-card strong{font-size:13px}
.crm-chat-support-list-card small{color:var(--muted);font-size:12px;line-height:1.35}
.crm-chat-support-list-card div{display:flex;gap:6px;flex-wrap:wrap}
.crm-chat-support-list-card span{display:inline-flex;border:1px solid rgba(16,185,129,.28);border-radius:999px;background:rgba(16,185,129,.08);color:#047857;padding:4px 7px;font-size:11px;font-weight:850}
.crm-chat-thread{border:1px solid var(--border);border-radius:8px;background:var(--card);padding:10px;text-align:left;cursor:pointer;color:var(--text);display:grid;gap:4px}
.crm-chat-thread:hover,.crm-chat-thread.active{border-color:rgba(16,185,129,.48);background:rgba(16,185,129,.08)}
.crm-chat-thread.draft{border-style:dashed}
.crm-chat-thread-top{display:flex;align-items:center;gap:7px;min-width:0}
.crm-chat-thread-name{font-weight:900;font-size:13px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-chat-thread-time{margin-left:auto;color:var(--muted);font-size:11px;white-space:nowrap}
.crm-chat-thread-sub{font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.crm-chat-thread-last{font-size:12px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;opacity:.86}
.crm-chat-unread{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;border-radius:999px;background:#ef4444;color:#fff;font-size:10px;font-weight:900;padding:0 5px}
.crm-chat-unread.soft{margin-left:auto;background:rgba(15,118,110,.12);color:#0f766e;box-shadow:none}
.crm-chat-main{display:grid;grid-template-rows:auto 1fr auto;min-width:0;min-height:0;background:var(--card)}
.crm-chat-room-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 14px;border-bottom:1px solid var(--border)}
.crm-chat-room-title{font-weight:900;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-chat-room-meta{font-size:12px;color:var(--muted);margin-top:2px}
.crm-chat-room-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.crm-chat-room-actions button,.crm-chat-new-btn{border:1px solid var(--border);background:var(--bg);color:var(--text);border-radius:8px;padding:8px 10px;font-size:12px;font-weight:800;cursor:pointer}
.crm-chat-new-btn{margin:10px}
.crm-chat-messages{overflow:auto;padding:14px;display:flex;flex-direction:column;gap:10px}
.crm-chat-msg{max-width:min(78%,640px);border:1px solid var(--border);border-radius:10px;padding:9px 10px;background:var(--bg)}
.crm-chat-msg.me{align-self:flex-end;background:rgba(16,185,129,.10);border-color:rgba(16,185,129,.32)}
.crm-chat-msg.customer{align-self:flex-start;background:rgba(59,130,246,.08);border-color:rgba(59,130,246,.24)}
.crm-chat-msg-head{display:flex;gap:8px;align-items:center;margin-bottom:4px;font-size:11px;color:var(--muted);font-weight:800}
.crm-chat-msg-body{font-size:14px;line-height:1.4;white-space:pre-wrap;overflow-wrap:anywhere}
.crm-chat-attachments{display:flex;flex-wrap:wrap;gap:6px;margin-top:7px}
.crm-chat-attachment{border:1px solid var(--border);border-radius:8px;background:var(--card);color:var(--text);padding:6px 8px;font-size:12px;font-weight:750;cursor:pointer;max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.crm-chat-composer{border-top:1px solid var(--border);padding:10px;background:color-mix(in srgb,var(--card) 94%,var(--bg))}
.crm-chat-compose-row{display:grid;grid-template-columns:1fr auto auto;gap:8px;align-items:end}
.crm-chat-composer textarea{width:100%;min-height:46px;max-height:120px;resize:vertical;border:1px solid var(--border);border-radius:9px;background:var(--card);color:var(--text);padding:10px;font-size:14px;line-height:1.35}
.crm-chat-icon-btn,.crm-chat-send{border:1px solid var(--border);border-radius:9px;background:var(--bg);color:var(--text);width:44px;height:44px;cursor:pointer;font-weight:900}
.crm-chat-icon-btn{display:inline-flex;align-items:center;justify-content:center}
.crm-chat-icon-btn svg{width:19px;height:19px;display:block;stroke:currentColor;stroke-width:2.15;stroke-linecap:round;stroke-linejoin:round;fill:none}
.crm-chat-send{width:auto;padding:0 16px;background:#0f766e;color:#fff;border-color:#0f766e}
.crm-chat-files{display:flex;gap:6px;flex-wrap:wrap;margin:0 0 8px}
.crm-chat-file-pill{border:1px solid var(--border);border-radius:999px;background:var(--bg);padding:5px 9px;font-size:12px;color:var(--muted)}
.crm-chat-empty{height:100%;display:flex;align-items:center;justify-content:center;text-align:center;color:var(--muted);padding:24px;font-size:14px;line-height:1.45}
.crm-chat-empty.compact{height:auto;min-height:120px}
.crm-chat-support-panel{width:100%;min-height:100%;display:flex;flex-direction:column;gap:14px}
.crm-chat-support-hero{border:1px solid rgba(16,185,129,.22);border-radius:8px;background:rgba(16,185,129,.08);padding:18px}
.crm-chat-support-kicker{color:#047857;font-size:12px;font-weight:950;text-transform:uppercase;letter-spacing:0}
.crm-chat-support-hero h3{margin:5px 0 7px;font-size:21px;line-height:1.2}
.crm-chat-support-hero p{margin:0;color:var(--muted);font-size:14px;line-height:1.45}
.crm-chat-support-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.crm-chat-support-card{border:1px solid var(--border);border-radius:8px;background:var(--bg);padding:13px;display:grid;gap:10px;min-width:0}
.crm-chat-support-card-head{display:flex;align-items:center;gap:8px}
.crm-chat-support-card-head strong{font-size:14px}
.crm-chat-support-icon{width:30px;height:30px;border-radius:9px;display:inline-flex;align-items:center;justify-content:center;background:rgba(59,130,246,.12);color:#2563eb;font-weight:950}
.crm-chat-support-icon.whatsapp{background:rgba(16,185,129,.14);color:#059669}
.crm-chat-support-icon.telegram{background:rgba(14,165,233,.14);color:#0284c7}
.crm-chat-support-icon.max{background:rgba(99,102,241,.14);color:#4f46e5}
.crm-chat-support-value{min-height:34px;color:var(--muted);font-size:12px;line-height:1.35;overflow-wrap:anywhere}
.crm-chat-support-action{display:inline-flex;align-items:center;justify-content:center;text-decoration:none;border:1px solid #0f766e;border-radius:8px;background:#0f766e;color:#fff;padding:9px 10px;font-size:12px;font-weight:900;cursor:pointer}
@media(max-width:1180px){
  .crm-chat-drawer{right:8px;bottom:8px;width:calc(100vw - 16px);min-width:0;border-right:1px solid var(--border);border-radius:12px}
  .crm-chat-support-grid{grid-template-columns:1fr}
}
@media(max-width:780px){
  .crm-chat-drawer{top:62px;right:8px;left:8px;bottom:8px;width:auto;border-radius:10px}
  .voice-ai-btn{width:38px;height:34px}
  .voice-ai-btn.voice-ai-float{right:14px;bottom:72px}
  .crm-chat-label{display:none}
  .crm-chat-top-btn{min-width:42px;width:42px;padding:0}
  .crm-chat-body{grid-template-columns:1fr}
  .crm-chat-side{display:none}
  .crm-chat-drawer.show-list .crm-chat-side{display:grid}
  .crm-chat-drawer.show-list .crm-chat-main{display:none}
  .crm-chat-msg{max-width:92%}
}